What is the Teamwork Competency?
Teams and Teamwork: Apply relationship‐building values and the principles of team dynamics to perform effectively in different team roles to plan and deliver patient‐ /population‐centered care that is safe, timely, efficient, effective, and equitable.
Team and Teamwork Behavioral Expectations:
- Describe the process of team development and the roles and practices of effective teams.
- Develop consensus on the ethical principles to guide all aspects of patient care and team work.
- Engage other health professionals—appropriate to the specific care situation—in shared patient‐centered problem‐solving.
- Integrate the knowledge and experience of other professions—appropriate to the specific care situation—to inform care decisions, while respecting patient and community values and priorities/preferences for care.
- Apply leadership practices that support collaborative practice and team effectiveness.
- Engage self and others to constructively manage disagreements about values, roles, goals, and actions that arise among healthcare professionals and with patients and families.
- Share accountability with other professions, patients, and communities for outcomes relevant to prevention and health care.
- Reflect on individual and team performance for individual, as well as team performance improvement.
- Use process improvement strategies to increase the effectiveness of interprofessional teamwork and team‐based care.
- Use available evidence to inform effective teamwork and team‐based practices.
- Perform effectively on teams and in different team roles in a variety of settings.
We will address the Teamwork Competencies through the TeamSTEPPS® program. Specifically, this module will address the Leadership Pillar and Mutual Support Pillar of TeamSTEPPS.
Upon completion of the online module, you will be able to:
- Describe interprofessional leadership techniques.
- Describe interprofessional teamwork techniques.
Upon completion of the simulation module, which includes on-line case analyses, you will be able to:
- Identify good and poor leadership and teamwork techniques.
TeamSTEPPS Leadership Pillar:
Watch this video, Leadership From A Dancing Guy, which is a fun way to understand the how leadership evolves.
What key strategies do you see in the video?
Click here to learn about the TeamSTEPPS Leadership Pillar.
View the second section of this AHRQ video "Poor Teamwork in the Medical Office" (called "Reception--Late Morning") and identify leadership problems. After watching the video, consider the following:
- What are the leadership issues?
- How would you do this differently to improve leadership?
View this video, "Leadership: Good Teamwork in the Medical Office" describing good leadership strategies. Do you agree with how this was handled? What other options would improve leadership?
TeamSTEPPS: Mutual Support Pillar
Watch this video, "Ferrari F1 Pit Stop Perfection" which is a fun way to see a fine tuned team at work providing mutual support. What made this team work well together? Feel free to watch this short video a few times to see the different teamwork strategies.
TeamSTEPPS Mutual Support Pillar
Click here to learn about the TeamSTEPPS Mutual Support pillar.
View the third section, )"Reception - Morning") of this video "Poor Teamwork in the Medical Office" (AHRQ) and identify mutual support problems. After watching the video, consider the following:
- What are the mutual support issues?
- How would you do this differently to improve mutual support?
View the following video "Mutual Support: Good Teamwork in the Medical Office", describing good strategies in providing mutual support.
Do you agree with how this was handled? What other options would improve mutual support?
Skill building activity for both leadership and mutual support:
Towel exercise: Participants are divided into groups of 7. Place towel on the ground. Six participants stand on towel and cannot touch anything or anybody. The 7th participant is the leader and guides the activity.
Objective: flip the towel while everyone is standing on it